Oferujemy: Junior Delivery Specialist - Customer Service (English and German Speaker). Full time / Part-time / Trainee - 06188 Working as part of the Customer Service Team, the Junior Delivery Specialist is responsible for providing comprehensive telephone and email support and liaising with the Client / 3rd party vendors. Key responsibilities: · Answering our Clients' queries on HR processes, policies and procedures through a variety of channels (for example telephone, email, e-service or web chat); · Providing navigational guidance to Clients on HR system and tools; · Delivering high standards of customer service while providing an outstanding customer experience in every interaction; · Working with colleagues to ensure our Clients' expectations are exceeded and our processes are being constantly improved; · Liaising between Aon Hewitt's core processing teams and our Client. To be successful in this role you must: · Be fluent in English and German (C1 level is the minimum); · Put the customer at the centre of everything you do; · Enjoy helping others; · Hold yourself to the highest standards; · Add value in every interaction; · Have excellent written and verbal communication skills; · Be trustworthy, have integrity and a clean employment history. We offer: • A promising career path and individual development plan • A large number of career opportunities in different business areas • Cooperation with young, energetic and craving for knowledge colleagues just like you • The opportunity to build strong and meaningful relationships with clients and influence their business • The best medical cover on the market with free dental care • Generous and competitive benefits package (multisport cards, insurance, vouchers – find out what else is waiting for you!) • Offices in close proximity to Krakow’s city centre • The chance to participate in social events and charity actions Please attach CV in English only.