Oferujemy: Junior Delivery Specialist - Customer Service (English Speaker) Working as part of the Customer Service Team, the Junior Delivery Specialist is responsible for providing comprehensive telephone and email support and liaising with the Client / 3rd party vendors. Key responsibilities: • Answering our Clients' queries on HR processes, policies and procedures through a variety of channels (for example telephone, email, e-service or web chat) • Providing navigational guidance to Clients on HR system and tools • Delivering high standards of customer service while providing an outstanding customer experience in every interaction • Working with colleagues to ensure our Clients' expectations are exceeded and our processes are being constantly improved • Liaising between Aon Hewitt's core processing teams and our Client To be successful in this role you must: • Be fluent in English (C1 level is the minimum) • Put the customer at the centre of everything you do • Enjoy helping others • Hold yourself to the highest standards • Have excellent written and verbal communication skills • Be trustworthy, have integrity and a clean employment history We offer: • A promising career path and individual development plan • A large number of career opportunities in different business areas • Cooperation with young, energetic and craving for knowledge colleagues just like you • The opportunity to build strong and meaningful relationships with clients and influence their business • The best medical cover on the market with free dental care • Generous and competitive benefits package (multisport cards, insurance, vouchers – find out what else is waiting for you!) • Offices in close proximity to Krakow’s city centre • The chance to participate in social events and charity actions Please apply online: https://aonuk.taleo.net/careersection/10/jobdetail.ftl?lang=en-GB&job=07941 or send your CV in English to krakow.recruitment@aonhewitt.com